Telephone: +44 (0) 1747 820 111
Fax: +44 (0) 1747 820 127

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Support

ASL put a great deal of emphasis on understanding your needs prior to supplying a platform, and will provide on-going support for the entire life of your product.If you have any questions regarding our platforms or any potential applications please contact our Technical Support team on 01747 820 111.

Repair & Upgrade
Technologies are constantly developing and applications are becoming more and more demanding. Therefore, we ensure all our systems are based on open technologies, and are fully scalable and upgradeable. We offer a repair service for legacy machines as well as machines that we have supplied.

Warranty
All platforms and products supplied by ASL are covered by a standard two year return to base warranty unless otherwise specified.

Extended Warranty
As an option we can extend this to a maximum of three years return to base.

On-Site Warranty
As a customised package we also provide on-site support in various levels.

Advanced Replacement
We provide a fast and reliable replacement service by holding in stock fully integrated platforms that are available for immediate despatch.

Technical Support
For technical support click on Submit Support Ticket from the menu on the left.  A member of the technical support team will reply as soon as possible.

RMA
To report an RMA click on Submit Support Ticket and choose the RMA Request option.  This will display a form with information we need to collect about your RMA request.

 

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